Refunds, cancellation, and deposits

These rules apply to commissioned reporting (findings letters, pattern reviews, claims briefings, evidence packs, and periodic cycles). They do not apply to goods, subscriptions, or software licences, because we do not offer those.

Eligibility

A refund is considered when you cancel in the time windows below, when we cannot start because we refuse the file (for example we cannot confirm you may share the records), or when we materially miss an agreed draft date for reasons inside our control and you choose to stop rather than wait. No refund is due merely because a committee disliked a finding, or because the records did not support the hunch you hoped to see.

Timeframe

Deposit invoices are payable to hold a start date. The remaining fee is payable when the final letter or pack is issued. Refund requests should be sent in writing to hello@packetvectorpoint.digital within 14 days of the event you rely on (cancellation, our refusal, or a missed draft date).

Full or partial refund

Before we have opened the records pack (no analyst time logged beyond reading the brief): the deposit is refunded in full, minus any bank charges we cannot recover.

After the pack is opened but before a draft letter or plates are sent: we refund the unused share of the fee after deducting time already spent, billed against the fee note’s implied daily rate, with a minimum deduction of 20 percent of the total fee. The deposit is applied to that deduction first.

After a draft is sent: fees for the draft stage are non-refundable. If you decline the included revision and briefing, we still do not refund the draft. If we have collected the final balance in error before issuance, we return the unearned remainder.

Periodic review: a cycle that has not yet pulled an extract can be cancelled with ten working days’ notice; that cycle’s fee is refunded if already paid. A cycle already in review is charged.

Non-refundable items

Time already spent reading extracts. Drafts and plates already issued. Printed bound copies already produced at your request. Georgian/English caption sets already drawn. Third-party courier costs paid to send a bound pack.

Process

Write to hello@packetvectorpoint.digital with the fee note reference and what you want cancelled or refunded. We confirm in writing what is refundable. Approved refunds are processed within 14 working days of our confirmation.

Method and processing time

Refunds return to the Georgian lari account that paid us, by bank transfer. We do not send cash. Bank processing after we initiate the transfer is usually one to three working days inside Georgia, longer if your bank sits abroad.

Contact for refund requests

Packetvectorpoint, Level 8, 35 Rustaveli Avenue, Kutaisi 4600. Telephone +995 431 555 316. Email hello@packetvectorpoint.digital.

Cancellation and rescheduling

You may cancel by email. More than ten working days before the agreed start of records review: deposit refunded as in “before we have opened the pack.” Ten working days or fewer: the deposit is kept as a cancellation charge unless we can fill the slot, in which case we refund it minus a 150 GEL administration amount.

You may reschedule once, subject to our calendar, if you ask at least five working days before the start date. Later rescheduling is treated as cancellation and a new brief.

Deposits

Thirty percent holds the start date. It is not an extra fee; it is credited to the engagement. It becomes non-refundable in the windows above once work or late cancellation applies.

No-shows

If you book a closing briefing or an intake meeting in the reporting room and do not attend, without notice of at least one working day, the briefing included in the fee is treated as used. A replacement briefing can be quoted.

Work already started and materials

Opening the pack is the start of work. Unused paper and binding for a printed annex you requested after a draft will be charged at cost if we have already printed; we will not reprint at our expense after cancellation.

Exceptions

If we refuse an engagement because the records appear unlawful to hold, we return any deposit not yet applied to time spent isolating and deleting those files. If Georgian law requires a different cooling-off period for your category of client, that law prevails.