Client notes

How the reports were used

These notes name a report type, a constraint in the file, and what happened after the letter left Rustaveli Avenue. None of them are star ratings.

The workshop photographs that kept returning

We instructed the claims anomaly briefing after a repair shop in the Kutaisi hinterland appeared on four motor claims with very similar workshop images. Packetvectorpoint did not visit the shop. They lined dates of loss against invoice numbers and said, in the first paragraph, that most photo files had no dates left. That sentence slowed our committee by a week. It also stopped us from speaking as if the metadata were still there. The timeline with four clusters was the page we actually passed around. We later opened a fuller flagship report on two of the folders only.

Loss adjuster, Imereti motor book — claims anomaly briefing, 2025

Payroll lines just under dual control

Our finance manager already suspected a new IBAN. What we lacked was a page that showed the three beneficiary changes sitting just under the dual-control line, paid inside nine days. The fraud detection report’s annex did that with one chart and a methods note that admitted we never saw the wet-ink forms — only the extract. Counsel used the exhibit list as the start of a handover, then asked for a separate case evidence pack with row references. The letter did not tell us whether to dismiss anyone; it told us which window to freeze.

Finance lead, Kutaisi merchant group — fraud detection reporting, then evidence pack

Shorter notes

The pattern review was the right width. We had one card-settlement extract and a meeting the following Thursday. Three plates were enough. I still wish they had flagged the Sunday-hour cluster in the oral note, not only on the chart — I missed it when I was talking.

Payments supervisor, Batumi retail chain — transaction pattern review

Periodic letters are dull, which is the point. Cycle four finally named a new night-hour supplier we had added ourselves and forgotten to document. Slightly embarrassing. Useful.

Controller, regional wholesale — periodic fraud review

I needed captions that an advocate in Tbilisi could read without calling me. The pack took longer than the first fee note because we added exhibits after the list was meant to be locked. That was our change, and they re-quoted instead of pretending it was the same job.

In-house counsel, Tbilisi — case evidence pack, files reviewed in Kutaisi

Names of organisations are withheld because the underlying files still sit with those clients. If you want a conversation with a referee, ask when you send a brief; we will only connect you where the client has already agreed.